Last updated: 29 September 2026
OzShop is an Australian online marketplace where you can shop products from many different sellers in one place, with one checkout and one set of buyer protections. We're based in Melbourne, Victoria, and we deliver Australia-wide.
OzShop is operated by HYGGO PTY LTD ([ABN to be added]), trading as OzShop.
OzShop is a marketplace, not a traditional store. Independent sellers list and sell their products on OzShop, and we provide the platform that brings buyers and sellers together.
Our sellers include businesses that ship from warehouses in Australia and cross-border sellers who ship from overseas, mainly from China. We think you should always know what you're buying and where it's coming from, so every listing shows where the item ships from.
The estimated delivery time and delivery cost for your address are shown before you pay. See our Shipping & Delivery Policy for details.
All prices on OzShop are in Australian dollars and include GST. Delivery costs are shown at checkout before you pay.
Payments are handled securely through Stripe and PayPal, and we never store your full card number. Learn more on our Payment Methods & Security page.
If your order doesn't arrive, or arrives faulty or not as described, you can open a claim. If the seller doesn't sort it out, OzShop will step in. Your rights under the Australian Consumer Law always apply, whether the seller is in Australia or overseas. See our Returns & Refunds Policy.
Sellers must follow Australian law, including the ACCC's mandatory product safety standards and bans. We don't allow counterfeit, recalled or unsafe products. Read our Prohibited & Restricted Items and Product Safety & Recalls policies.
Reviews should help people make good decisions. We don't allow fake or incentivised reviews. See our Reviews & Community Guidelines.
We welcome Australian and overseas businesses that can meet our standards. Find out more on Sell on OzShop.
Have a question? Visit our Help Centre or contact us. You can reach our customer support team at [email protected].