About OzShop

Last updated: 29 September 2026

Welcome to OzShop

OzShop is an Australian online marketplace where you can shop products from many different sellers in one place, with one checkout and one set of buyer protections. We're based in Melbourne, Victoria, and we deliver Australia-wide.

OzShop is operated by HYGGO PTY LTD ([ABN to be added]), trading as OzShop.

How OzShop works

OzShop is a marketplace, not a traditional store. Independent sellers list and sell their products on OzShop, and we provide the platform that brings buyers and sellers together.

• Sellers list their products, set their prices, delivery costs and delivery times, and pack and send your order. Each seller is the seller of record for the products it sells.
• OzShop runs the website and checkout, processes payments, provides OzShop Buyer Protection, and helps resolve disputes between buyers and sellers.

Local and cross-border sellers

Our sellers include businesses that ship from warehouses in Australia and cross-border sellers who ship from overseas, mainly from China. We think you should always know what you're buying and where it's coming from, so every listing shows where the item ships from.

• Ships from Australia – usually the faster option, with delivery times set by the seller.
• Ships from overseas – often a wider range and lower prices, but delivery usually takes longer (typically around 7–20 business days, as an estimate).

The estimated delivery time and delivery cost for your address are shown before you pay. See our Shipping & Delivery Policy for details.

What we stand for

Clear prices

All prices on OzShop are in Australian dollars and include GST. Delivery costs are shown at checkout before you pay.

Safe shopping

Payments are handled securely through Stripe and PayPal, and we never store your full card number. Learn more on our Payment Methods & Security page.

Protection when things go wrong

If your order doesn't arrive, or arrives faulty or not as described, you can open a claim. If the seller doesn't sort it out, OzShop will step in. Your rights under the Australian Consumer Law always apply, whether the seller is in Australia or overseas. See our Returns & Refunds Policy.

Safe and genuine products

Sellers must follow Australian law, including the ACCC's mandatory product safety standards and bans. We don't allow counterfeit, recalled or unsafe products. Read our Prohibited & Restricted Items and Product Safety & Recalls policies.

Honest reviews

Reviews should help people make good decisions. We don't allow fake or incentivised reviews. See our Reviews & Community Guidelines.

Want to sell on OzShop?

We welcome Australian and overseas businesses that can meet our standards. Find out more on Sell on OzShop.

Get in touch

Have a question? Visit our Help Centre or contact us. You can reach our customer support team at [email protected].